Our Reviews

The experience was really good

It was a excellent experience everybody was helpful

Tim did a great job. Very professional. Thank you

Very fast & efficient service.

I needed to have my driver's side rear window repaired, but the part needed wasn't in, so I haven't had the work completed yet. I was, however, having trouble with my keyless remotes, and that was taken care of for me. I'm looking forward to having the rest of repair work done soon.

Work was done on time it was done right and the service was great.

I had an appt, so I was able to get right in. Wait time for the service was short. Everyone was friendly. I love the coffee.

Quick and respectful.

Nick was fantastic!!

Tim Diehl was very easy to work with to meet my needs. Ben was also very helpful with some of the details of my purchase.

Knowledgeable staff ,found exactly what I was looking for.

Ella Rechsteiner is the Vernon family's go to person when one of the family members are in need of a new vehicle. Ella is trustworthy, has excellent product knowledge and her service and follow-up service is excellent. I strongly recommend to others in the market for a new vehicle to contact Ella Rechsteiner at Graff Chevrolet, Bay City MI.

Was only there about 1/2 hour for needed repair.

The staff was very professional and polite

Pretty good. Very polite and (hopefully) fixed the problem!

Great quick oil change.

My whole experience was great. Everything went smoothly and I was in my car the next day. Todd was very pleasant to work with and very efficient.

Great experience

Smooth process, short wait, professional treatment,

Fast and efficient.

Kind and respectful

Graff seems to run smoothly; and the service advisor was very accommodating.

I had so much fun driving the different vehicles decide which to purchase. Lisa and Cordal knew so much about all the vehicles it made it easy for me to compare and make my decision.

Tiffany is a great salesperson and the body shop did a very good job.

Everything was exceptional

I was given a fair amount on my trade in and everyone in the dealership was very helpful and nice and answered all my questions.

Brad and maryelle were great to work with. Professional and caring. Great customer service.

The young man changing my oil filter was polite, assisted with my questions, assisted with resetting my indicator, and told me about my air filter.

Friendly

Graft in Bay City is always pleasant and easy to deal with. My last appointment I thought was at one and it was at 11 and they still rotated my tires for me. The service area and the show room is always great.

I have had the pleasure of working with the nicest, caring salesman, Todd Wendt. I am going through a lot in my personal life, and totaling my car didn't help matters. He went out of his way to make sure I got the vehicle I wanted. He took the time to check things out, he would call me to see if what he found was what I wanted.He was so thoughtful and tried to do whatever he could help to make everything easier for me. Todd is a true asset to the company. By the way, I love my Trax!

I went in just looking to get a newer model then I had which was an '09 Chevy Malibu. The person I talked to (Nick DeWyse) suggested I look at a Trax. I needed a vehicle that was easy for my mother (who I take care of) to get into & the Trax was perfect. I can't say thank you enough to Nick. I bought it after we found out it was easy for her. Nick made the whole experience extremely pleasant.

Body shop did a good job

Very pleased. Friendly people, finished in less than 15 Minutes

The employees that I encountered were very polite and accommodating. The service was quick and easy. Thanks for a job well done!

Always top notch ! Great people and service.

Very kind communicated well

Great staff, and the service on my vehicle is always great

It was a nice experience.

I pulled into the dealership, they got me right in, even knew who I was before I can even open my mouth. They told me what they were going to do to my vehicle how long it was going to take, they did such a great job of taking care of my Colorado. I'm looking forward to the next time my vehicle needs service.

Everyone was very friendly and helpful. We worked with Brad and he was very good with going over everything on the car. Davis also was very helpful.

Todd W. was amazing! He truly listened and got me into exactly what I wanted—without the usual headache of car shopping. From start to finish, the entire experience was smooth and stress-free. A big shoutout as well to Davis in the financing department for helping me get a great deal. I absolutely love my new 2026 Blazer EV SS 😍

Fast, friendly service

Todd Wendt did a great job and got me exactly what I wanted. It was a great experience and done in a timely manner. Thank you to Graff Bay City.

Went the extra mile to help me and put me in the vehicle I wanted

Everyone was nice and explained everything well

We had a great experience with Emily.

Easy to deal with.

Everyone at Graff is very nice and helpful

Went to pick up my vehicle at the body shop. Had to wait a long time. Then it had a big crack in the hood still and had to go back for more work. Still was not offered a loaner vehicle

Everything was completely satisfied and perfect

Good

The staff at Graff in Bay City were great. They answered all of my Questions and concerns.I would definitely give Tiffany an A+ for all the hard work she did.She went above and beyond for me.

Todd W. Was Great ! So was Davis... I sent my daughter there the next day to purchase an EV as well

I had service done on my brakes because they were squeaking real bad when backing up only. They did work on the parking brake, but that doesn't seem to be the problem because a couple hours after getting home I started backing up to leave and the same loud squeking was still there.

Was first person in line for an oil change. Staff was polite, quick, and thorough.

Tim worked with me and got me the car I wanted and payment I could afford. He stayed with me through the entire process. Yvonne explained all the paperwork and gave me some good advice. I love Graff! Thank you all!!

Completed in a very timely manner

Nice people, clean shop , decent time.

Good job

Fast efficient service had oil change and tire rotation done had scheduled appt and was in and out in 30 minutes

Steve Haremski made my whole experience absolutely painless. When the time comes to get a new vehicle, I will definitely be coming back to Graff Bay City!

I was in and out within an hour. Staff was friendly and very upbeat especially at 8am. My only complaint is I have a Buick Envista, but it's listed as Buick Envision on the invoice.

Todd was great, helped us find exactly what we needed

It was a positive experience.

Efficient, professional, and quality service.

We were treated with much respect by both technicians who helped us. Service was fast and we were in and out quickly.

Given very wrong Quote, need to give all the right amount you will need for service given.

AAAAAAA++++++++++++++

Quick and easy lease process. Knowledgeable staff. Great communication

Great customer service. Enjoyed working with everyone

I just want to say thanks for the man who cleaned up my air filter & put the new one in for my 2020 Spark!! Glad I was there at 5:10 Monday afternoon!! Matt Sanford, MI

Partway home a got a service alert on my my dash. I immediately called and the techs hadn't reset the tire sensors after rotating the tires, so I drove back so they could do so. Then I drove home (70+ miles). The next morning there was a puddle of oil under my vehicle, so I called again and never heard back. I opened the hood and there was obvious oil spray on the air intake as if someone spilled oil. After checking the oil (which was fine) I noticed the undercarriage also had spray. I took some pictures, replied to an email reminder & 7 days later...no reply or callback. The only reason for a second star is that the team was courteous.

To whom it may concern, I work in retail, and I usually hate to be “that” customer — but this experience has left me no choice. This was one of the worst vehicle‑leasing experiences I have ever had. I have been leasing vehicles for years, and Marilyn had always taken great care of me. After receiving text messages about my lease ending, I scheduled an appointment and was told I would be working with Evan. When I met with him, I explained that I wanted to stay in the same vehicle model (Trailblazer) because I love my 2023. He found one online — Apex Red with black interior — and when I asked if the seats were leather, he told me he was “pretty sure those are leather.” He then showed me a comparable model on the lot, pointing out features like leather seats and an electric trunk etc.. Based on that, I agreed to move forward. He said he located the vehicle in Mt. Pleasant, would have it shipped, and we agreed on the payment. He texted me on Monday, 1/12, to say the vehicle had arrived, and we scheduled my appointment for Tuesday. When I arrived a little after 3 p.m., the experience quickly went downhill. After completing initial paperwork, I waited for over an hour with no updates. Only after overhearing staff mention DMV issues did I have any idea why things were delayed. He contacted my insurance company to switch coverage, and I continued waiting — ultimately over two hours — without being shown the vehicle at any point. Shame on me for not asking to look at it. When the paperwork was finally ready, I was taken into a separate room to sign everything. Only after signing was I brought outside to see the vehicle — in the dark. That is when I discovered it was not the vehicle I had been shown online or described in person. It did not have leather seats. It did not have the black interior. Instead, it had light gray cloth seats. I immediately told Evan this was not the vehicle we ordered. He appeared nervous and agreed it was not. I asked what we were supposed to do now that all the paperwork was signed. He brought over a manager, Emily. I was extremely upset and even apologized through tears. She explained that the vehicle shown online was a higher trim level and that if I wanted that one, I would need to pay an additional $100 per month — something that was never communicated to me beforehand. After more than three hours in the showroom, exhausted and frustrated, I felt pressured and defeated. I accepted the vehicle simply because I felt I had no other choice. I was offered a free oil change and a Starbucks gift card, which did little to address the situation. I left feeling misled, dismissed, and deeply disappointed. When I got home and pulled into the garage to at least get a better look at it, it looked as if they did not even clean it for me. The windows were smeared where the sticker was, there is a little black stain in the back seat (which i have pictures). I went into the house and told my husband I will not return to Graff for another vehicle again. Doesn't end here. Then the next day I received a call from my insurance company that the Vin number Evan gave them was actually the same VIN number of my old 2023 trailblazer. SO again, frustrating. Thank GOD the VIN number on the new registration was the correct one so I was able to fix that right away. Something I should not have had to fix. I am sorry this is so lengthily, I just wanted someone to hear my frustrations. Kellie Richard

Todd Wendt my salesman was exceptional. He listened to what I wanted in my vehicle went and searched for it within 2 days I was walking out with the vehicle I wanted a 2026 Chevy Trailblazer. I have leased my vehicles for the last 15 years with this dealership and they will go above and beyond to take care of you.

Very helpful,and polite

Friendly staff.. Easy to work with

Timely body work and great service people

Everyone was very courteous and polite.👍

It was fine

Great customer care!

My experience with Graff in Bay City was wonderful. Tim was a great salesman.

went flawlessly

Great experience, no pressure.

Service department is always helpful, but she went above and beyond to fight on my behalf with the warranty company to get me what I needed!

Sold me a lemon. I even put the vehicle to there service department hoping for certified service and bought my truck home to only have it break down 11 miles from the dealership. Horrible service

Very poor and not really reliable and good with warranty coverage

Everyone is always polite and whenever I’m in the show room Ben is always helpful and polite

Fast service and friendly

Love working with Graff always excellent service and they take care of everything

Just a regular oil change and tire rotation smoother as silk.

Very pleased with our service from your team! Everyone was very helpful and friendly.

while being new the salesperson was very personable

I have bought numerous vehicles at Graff Chevrolet in Bay City Michigan They are definitely the best. From start to finish

Very good service from the Graff dealership.

It means so much to me that they came here and pick up my car for servicing. Everyone is very kind and polite.

I made an appointment for 1:00. They didn't start my service until 1:40 and i was there until 2:45. I was also lied to about why it was running late. Told me there was only one lift that my rotation could be done on and pointed out a different lift than the one they used last time I was there. I dont mind if things are running late but being lied to doesn't make you look good.

Fast and friendly

Todd was amazing. I was at other dealerships looking and my wife came to Graff. I was out feeling like I was a waste of time or just a dollar sign to every salesperson I spoke with. My wife pulled in driving a family members older kinda beat up car. Todd came right out and talked to my wife like a person. No judgment on what she pulled in driving just truly wanted to help. He did not treat my wife like a number or waste of time. He made her feel comfortable with something she has never done before to the point where she called me knowing I’ve walked away from other dealerships because of the vibes that were put off by the staff. Todd treated us great answered all of our questions and Davis the finance manager treated us with the up most respect and this was before they had a clue we had already been pre approved. Great experience and Todd has earned a customer for life

It started by making the appointment for our leased car maintenance with Ken at Graff Chevrolet/Bay City, Michigan. He was very pleasant and accommodating. On the day of the appointment we were greeted by Sherry who,by the way, is a ray of sunshine! Anyway, everything from start to finish was a good experience and done quickly and seemingly efficient.

I enjoyed working with the salesman Brad. He made the transaction easy, provided me with answers to all my questions and help negotiate a fair trade in value for my trade in.

Brian Murphy was outstanding; he was efficient, knowledgeable, and kind. He made me definitely want to come back to your dealership again.

easy check in scheduling, quick attention to vehicle problem, fixed in two hours.

Excellent service! My vehicle purchase was fantastic!

Fast transaction. Todd was amazing. The whole team was very helpful!

Always love the friendly atmosphere and how you are treated like family. You just don't get service like that anywhere else in todays world. The waiting room is always clean and stocked with drinks and snacks. It's like walking back in time, to when you the consumer are treated like gold.

Very kind and patient. They were very busy, but still pleasant and friendly.

I got there toward the end of their lunch break. They reopened at 12:30 just the sign setting and got me right through.. very professional and very polite.

Jenny P was very friendly and helpful. Our car was serviced right away and took a little less time than we expected.

It’s always a good experience at Graff’s in Bay City.

It was picked up on time and back in plenty of time and the wash and Vac were beautiful

Starting with emailing Christa who was amazing to deal with and extremely helpful to emailing Todd Wendt was a great experience Todd was more then helpful not pushy in any way made me feel completely comfortable in my purchase. Was very thorough with everything my car came with and if he did not know something he made sure to go find out for me. Then when going over finances Davis was more then pleasant to deal with very well spoken and easy to get along with made going over finance a breeze. Would recommend graff to anyone anytime.

Professional and courtesy interactions

Great staff!!!

Really enjoyed working with Tim Diehl. I was able to get the vehicle I wanted at a good price.

Everything went very good.

Charged a ridiculous price for an air filter and then charged $20 to put it in. This place is going down hill.

My car was dirty and I felt sorry for the boy that he had to work on a dirty car especially underneath, but he was very polite and very nice about it. Also, he took the time and helped me find my $72 in rewards so I didn’t have to pay for the oil change so of course I was happy.

Steve did a great job, was very straightforward to work with, and helped us move fast to find a new lease option for me despite my busy schedule.

Fast and friendly

Nick explain all the new features that I was getting with my 2026 Silverado very patient and answered all my questions

The young lady that wrote up the order was always smiling and kept me updated on the progress of the work, I arrived 15 minutes early for my appointment and they took my car right in and was done earlier than promised.

Very professional great communication

Fantastic, experience beyond my expectations, ALL STAFF ARE AWESOME , BIG 😁 shout out to LISA, ELLA ,NICK and SHANNON -making a accident that totaled a truck into a WONDERFUL OUTCOME of buying a NEW TRUCK 😊😁👍❤️❤️❤️

I went in thinking I was going to buy out the lease on my car. I ended up leaving with anew car.

Friendly people

Everyone was great that worked with me. Great experience overall.

Awsome

Wonderful people from the owner and her daughter all the way to the service area! Always treated like royalty. The service is out of this world. Reminds me of being a kid and how people used to behave all the time. Loyal customers for life!

Tim, Ben, and the rest of the staff at Graff were very easy to work with. They stayed after hours to work with me at a time that worked best for me. They worked hard to get the purchase completed same day so I could have my new car right away. Great overall experience!

My car was serviced in a timely manner. The staff was friendly and helpful.

I went unexpected on Wednesday and Nick took such good care of me, he got me everything I wanted on a car and I’m so happy. Everyone there was so nice and helpful so it made my entire experience comfortable, I didn’t feel pressured or stressed at all.

They fit me in right away on very short notice

I always enjoy working with Ben on purchasing vehicles.

job was done well, and fast.

It was good. Unfortunately, the quote on new pads and rotors for my car was $500.00 higher than a place I found to have it done here in Saginaw.

Mechanic was knowledgeable friendly and helpful.

Everything went grea.t very smooth. Couldn’t ask for more. excellent.

Friendly, quick efficient and great coffee!

When I entered the dealership, I was hoping that I would not get a pushy salesperson who is just trying to get a sale as quick as possible. Thankfully I can say that did not happen, Tim there was nice and down to earth. He understood that there is a lot pressure on leasing a vehicle and he made sure I did not feel coerced or pressured during the process.

Always friendly and quick service.

Great prompt service. 1:00 pm appt for oil change and tire rotation. Less than 30 minutes I was on my way.

👍👍

It took over 1 hour to get oil change and tire rotation, what is the point of an appointment if it takes that long?

Found an extra issue on top of the service got both fixed did take a long time.

The guy changing my oil blew oil all over the inside of my motor, all over my car, and all over my hood, and nobody even gave me a discount😥 then he used break cleaner to clean it up.

Friendly and knowledgeable

First Class! Brad and Nick were great 👍

Great

Steve was our Sakes Associate and was awesome. He worked with us to get the best price fir the vehicle we purchased. They worked quickly too, to correct an issue that was identified, a new battery was warranted. The other people we interacted with were just as helpful. Thank you so very much.

I've never had any issues with service or sales at Graff in Bay City, now my vehicle quality is a whole other issue but that's not the dealerships fault.

From the time I entered the building and left they were very friendly, professional and quick.

great

everyone one was so nice and help full

Experience was fast and efficient

Steve met all of our needs. He’s a great person. Very understandable and very caring will return back for future purchases.

Friendly and inviting. Todd Wendt was the salesman, very nice and knows his stuff!

Nice people and they let you no what going on

Very satisfied

The waiting room was really nice and clean and it went fast

The Graff team did an excellent job working on my vehicles.

service was great been coming here a long time love it here

Went in for a battery inspection and replacement. I was in and out in 1 hour 15 minutes, which I was very satisfied with. I work remote and like that I can bring work with me to the dealership and work while I wait for my truck to be serviced. It turned out my battery needed to be replaced and Graff offered me a reasonable price for a new battery including installation. It was comparable to what I would have paid buying a battery from Advance Auto Parts and having somebody else install it for me.

Running boards installed promptly and finished before the due date on my new Silverado

It was great working with the people at Graff.

no problem

Always a delight to deal with. Very professional and very attentive. Always willing to help and always ask if I need anything further.

Salesman and closing agent were easy and efficient to work with. Truck I wanted was found and delivered the same day. I got to drive away with new vehicle same day, huge for me.

There always nice and do a good job.

Very fast service.

Very happy with the service we received, especially Shannon in the body shop.

So we had Nick Dewyse as our salesman. Absolutely professional and so very personable. Very accommodating and an absolute pleasure working with! When we eventually buy a new truck, we will do thru him again. Cordell handled our paperwork portion and he was also amazing and a pleasure to work with. Two very happy customers they made with my husband and I!

Great experience, very thorough and informative; big shout out to Mady for bringing a bubbly personality and cheerful attitude while helping us figure out details, Davis for the transparency and straightforward information, and Jeff for the assistance with OnStar and tech questions, among many others for all the help and support while purchasing my wife’s new vehicle. Will come back when it’s time to upgrade my vehicle😉

The entire staff at Graff were friendly and attentive

Got us right in and took great care of us

The most outstanding, seamless experience I have ever had with a dealership. We drove an hour away to work with Todd Wendt and it was the best decision we made. Their financial person Cordell was so kind, explained everything in detail, and made the process very easy. Todd went above and beyond to find exactly what we were looking for, he took care of all our odds & ends ahead of time so the day we came to the dealership we were set to go. Wonderful people, I can’t recommend them highly enough. We will happily make the drive again for their business.

I have trusted Graff Chevrolet for my past four vehicles now, and they have always treated me well. From my first new vehicle purchase to leasing and now transitioning back to a new purchase, they have always gone above and beyond to get me what I wanted. This past weekend I purchased a new 2026 Equinox and the sales team hunted down the exact trim and color I was looking for, making sure they had it on the lot and ready for me when I came in. Not only that, they made me a fantastic offer to get out of my lease early and never once made me feel pressured or taken advantage of. I shopped around at another local Chevy dealership to see what kind of results I could get before I came back to Graff and they didn’t even come close to what the Graff team was able to do for me. Very happy with my purchase and the service I received!

The process was made easy and went very smoothly. Couldn't have had a better experience.

I was able to set up an appt, the salesperson worked hard get me in the car I wanted. I love the style of the 2026 Trax. This is my 3rd Trax. The style has come a long way. Thank you Graff Chevrolet.

Pretty fast getting oil n tire rotation

Always receive great service and friendly staff!

I would have to say this experience relates more back to a previous servicing I had done. The battery coolant system had a leak and was repaired and refilled as well as a board replaced. This time when the High Voltage System Fault appeared, I was asked if I had added fluid (coolant) to the system, I replied I had not and that their team was the last one to do anything to the vehicle. I was informed that 3 plugs that seal the system were missing and that moisture got in there and most likely caused the damage. I was informed that new batteries would be $15K plus installation. I replied I was not ready to do this (the car still runs on the generator, just does not hold a charge). I know that EV batteries fail, but typically, it will be a gradual degradation and not an abrupt failure as this was. They asked if they could give me a trade-in value to which I agreed. I was shocked when the quote came back at only $300. Based on a previous experience here, decades ago, I do not believe the plugs rusted and fell out as was suggested.

Was disappointed initially because we weren’t following our appointment time, but the manager made things right. Thank you for getting me out of the dealership in a timely manner since I had other commitments.

i have to take this vehicle in to get fixed a problem you caused !

I had an appointment for just an oil change and a tire rotation. I was there for literally just a couple minutes shy of 2 hours. Unacceptable.

very Customer oriented

Y’all did good. I think the price is a little high, but it is what it is.

Was looking at vehicles at your dealership…Salesman came out to the parking lot to help us find a vehicle. Chistia was very helpful of finding my vehicle..

Was able to get a same day appointment and the service was great!

Todd and Ella provided excellent service. Always asking if I had any more questions , and stated that if I had any in the future to contact them.

Tim was great! On top of everything, I had nothing to worry about!

The team.at graffiti is.very helpful and dont give up most appreciated by my salesman Javon and manager adam Campbell and Cornell in finance

Great service, done on time and done perfectly.

Everyone was great tyvm 😊

Super service

My oil change was completed quickly.

Graff Chevrolet has always been good to me always nice always helpful

Steve helped me with everything I needed he was very helpful.

The employees are friendly and very nice and take good care of you

Worked with Tim Diehl and he was fantastic. Definitely would recommend him.

Fast service and they cleaned out my car after fixing it vacuuming it and wipping things down

Staff was helpful, friendly, and knowledgeable.

Take to long to do paperwork ---5 hours---to purchase a new car. sale person running back and forth with more then one customer. sale person not explaining all the options that has to be set up on the dashboard

Very professional staff and environment. Thank you.

Pleasant employees and quick service.

Great dealership and great communication from staff. Great work on

All good

Ella and Nick are great sales peeps. They definitely have the knowledge and understanding of what customers want. Thank you again Lisa and Graff for a great experience.

Very friendly staff, was on schedule and out of there within an hour for oil change an tire rotation.

Quick and friendly.

I had a good experience with the friendly staff and my salesman. Nick was very knowledgeable and thorough thru out the process. I am very satisfied so far with this truck.

Over several days, Sherry in Service, did all she could to make sure I was informed and advised of what was happening with the repair work on my truck. Parts were replaced/repaired quickly. Several attempts were made to complete a regen to reset the DEF system. The tech working on my truck was able to complete the work and my vehicle was returned to me. I am grateful for the professional assistance I received and the repair. We left shortly afterwards hauling a travel trailer to Florida. We had no problems on the trip and are appreciative for the wonderful service provided by your team!

I needed my bulb in my headlight replaced. Shannon helped me getting it replaced. The one I had didn't work. I took it in and Shannon did a free replacement. Jake? Even took time to check if the bulb was good or any issues before replacing it.

The staff was fast friendly and very thorough with my inspection and oil change.

I am an old person and still expect when I see a price that is what everyone can pay for that product, but Chevrolet and I'm sure the others are all the same way with the misleading ads to get you in the door. I had called and was given the best price you could offer and moved on to another dealership and auto and Brad called and said he was sorry I wasn't happy and asked what was the deal I was looking for, he gave me a price that I could live with. I would recommend Brad to any one, he is a good person. You just don't understand, some of us are not looking to have the best with all the bells and whistles and just because that is how you want to manufacture the car, the person that doesn't want them should not be forced to buy them options.

The sales person doesn't work as hard to find you the best deal. When Renee worked there she never missed anything and I felt I got a good price. Now it's "This is the offer". For example I have a GM card I forgot about and it has points I could have used, they never asked. I don't feel any loyalty like before.

Brian came out and greeted us and got us in even a little early. Shannon is always so friendly and nice! Brian is always great his smile makes you feel so welcome!

They did exactly as I asked. Car's AC works great.

After a little snafu, I contacted the service Department, and talked with Kelly. Instead of blowing me off, she was very honest and transparent! She was quick to do her best to retain my business, by offering me a free oil change. When picking up my certificate, I had a face to face meeting with the service manager. He explained fully what happened, and the actions he took to ensure it won't happen again. Customer service at its finest! I will be back again for sure, due to this interaction.

Lizzy was a awesome sales person for setting me and my mom with a brand new new car. Ill definitely be coming back to buy another car in the future.

Friendly,, fast service.

It was a great experience when I dropped my truck off. I went in for an oil change and tire rotation. It was done in a timely manner and I was offered to use my GM points. My service advisor said I had enough points to cover the cost. I did appreciate it. Thank you again for a great job done in customer service.

Quick and reasonably priced

Very professional and prompt. Made a complex transaction (two trade-ins and new purchase) smooth.

Very friendly, fast service!

For the work being done, the time to complete the work was great.

Fast and professional. Thank you!

Excellent experience! The staff is super helpful and friendly. Go the extra mile to get you in the vehicle you want. I would recommend them to anybody.

Everyone is so nice

I don't think done on time and back quickly.To her

I'm not going to take the time to write everything out, but the part that matters is....I spent about 8 hours in the guest lobby over 3 different appointments (which should have been two) , all scheduled in advance for an oil change, tire rotation and a set of front brake pads and rotors. I will not go back to Graff.

It was my 1st time purchasing a brand New car and couldn't be happier. Lisa , Ella and Tim our salesman were so kind, helpful and knowledgeable and went above and beyond! Thank you just doesn't seem to be enough, I'm so very grateful .

Excellent service

Everyone was very helpful. Emma did a great job answering any questions I had.

Great people, great service. Excellent work.

sold me a new truck

Lisa has a beautiful shop and excellent people

great service

very convenient to get in before I have to go work

I will never steep for on property again

Staff were extremely fast and kind.

The service center was friendly and helpful.

Your service advisor. Jenny gave me one of the best service I’ve ever had. She made me feel comfortable and explained everything upfront and then called me two different times to keep me updated and ask for permission to do certain diagnostics to my car. It was a very positive experience and I can only hope all your service advisors are Jenny’s she is definitely a benefit to Graff Chevrolet. I will be back as long as I can deal with Jenny so you better keep her around. She’s a keeper.

The process was simple and made easy for me.

Great staff to meet all of your needs!

We knew what we wanted and got in and out super quickly. Nick was our sales representative and he did amazing

Great job

Service was fast and everything went smoothly. Staff is great! The waiting area was clean, as usual and filled with coffee, drinks and snacks.

Initial interaction to schedule an oil change was great the girl who answered the phone was helpful and friendly. Showed up for my scheduled appt to be told that those kind of appts are not made they are only first come first serve, that was slightly irritating considering when I arrived there was three cars in line already. Not very customer friendly in that regard. The oil service man that checks you in etc thought it would be a good idea to laugh when I was expressing concern about an issue I have been noticing with my BRAND NEW car (absolutely nothing funny about it)]. And wanted to point out that my description of an employee wasnt correct and laugh some more. Because thats what was important in the conversation. Spoke to a Saturday manager after also being "chuckled" at by the young man who answered the phone and having to call back to get his name because when I told him nothings funny and went to ask his name he transfered me to a line of someone he knew wasnt there to speak with. I am hoping that the manager i spoke with does his job and has someone reach out to me today.

Why does it go from $49.99 to $360.00? I went in to get an oil change then I need a filter then a new tire because I have a nail in the sidewall (not their fault), but it always seems to cost a lot more. I’m retired on a fixed income.😏

Sherry was so good and informative

Brad was great. He answered all of my questions quickly and explained things to me in a way so I could understand. The truck that he selected for me is beyond what I expected and has quickly become my new favorite vehicle. The finance person that I felt with (sorry I forgot his name) was also very good. Great experience overall.

Always get professional service

Quick and great service.

They did a great job and as the only place I would take my vehicle

Service was good but prices were high compared to area dealerships

Fast and friendly

Always Pleasant to come in and have the dealership take care of my car for me. Everybody is helpful and friendly services expedient

Everyone was friendly and helpful.

Fast quick service

Disappointed that my 1 year old vehicle had transmission and remote start problems but Graff took great care of it and it did'nt take as long as they said it would.

I came for my regular oil change and ….Brian in service….. made sure everything was quick and easy. He’s a very good representative for the company.

I needed to drop off my vehicle issue with the radio. When it was completed and I was called, I stated I needed to wait till I can get a ride. Jenny advised that they can deliver it to me. Less than 30 minutes the vehicle was sitting in my driveway. The radio was reprogrammed and working like new. I am very pleased with the service tunnel at Graff Chevrolet.

Our experience with Graff Chevrolet in. bay City was excellent, as always! The team at Graff always goes out of their way to make our family happy.

Very nice and professional staff

Kind people

I had an issue 30 days after purchasing and they took care of everything.

I bought a used 2023 which I obv didn't anticipate having issues, however had an issue occur 3 weeks after having the vehicle. I brought the car into service at which they had it for a week before even looking at it and then told me multiple times they couldn't find anything wrong. Okay so I told them id pick the car up. Had the car for 2 days before doing the same issue had before. Now my car is back in service another week before looking at and now im paying 50 a day for a rental. I get I wasn't an appointment but I feel like my car should have been looked at and diagonoised properly by now.

Nice friendly staff and clean dealership.

The service was alright 👍.

Great service all the gals there are great the help me out with my vehicle and got me a rental. Again 5 star rating from me.

Made the process so easy! Emma was so helpful and amazing!

Great

Brought in a used truck I bought from Graff, Bay City after several weeks and driving it less than 400 miles. On 7-7-26 (less than one month from buying truck) I used my warranty I purchased from Graff to have the truck serviced for intermittent screen issues and occasional shuttering. Dealership had the truck for 11 days, partially due to issues processing the warranty with the wrong VIN number by Graff. I was told the truck was repaired and ready for pick up. Upon paying for the repair out of my own pocket, because this was "maintenance", I drove it home. While driving home, I called Graff and noted the same shuttering issues the vehicle was brought in for, but much worse. I was told I needed to drive the truck 200 miles and have two cold starts. I did 2 cold starts and drove 30 miles. The shutter was incredibly worse than when I initially brought the truck for repair. At this particular point in time, I have now wasted 2 weeks, without a working vehicle that I am paying for as well as a warranty, and repairs out of my own pocket. I'm upset and disheartened with my own decision of purchasing the vehicle. I brought my truck back the following Monday. I don't want it anymore, but I feel like I'm screwed. Now I need to use the warranty to repair it, how can I sell this to anyone in the condition it is? Graff put someone in my vehicle to drive 200 miles to finish my repair that day. Graff called me in the evening and said, "you're truck is still shuttering". Not shocked at all on my end, knowing the condition Graff returned it to me in after this initial repair. I realize Graff is trying to be helpful to me now, this is a major problem for everyone. Bay City asked me to drive this truck for the week until they can get it into your Sandusky location for repair and to provide a loaner vehicle. To me, this is poor service. Again, it's my time wasted when I'm broken down on the side of the road and my issues from this growing shutter. My family from another household, kindly inconvenienced their life to lend me a vehicle that week to get back and forth to work. The Friday that my truck was swapped for a loaner, the screen on the truck kept freezing up, touchscreen not working. I did send a video for proof. A repair that I paid a warranty deductible for... an issue I still have. After getting a loaner vehicle delivered to me at work and driving it home that day, the loaner vehicle is 1500+ miles past the oil change recommendation and has 4% oil life. Although Sandusky asked me to take it to Graff and have the oil changed and charged to their account, again, not my vehicle that I am paying for and another waste of my time. (The gentleman that did the oil change was fast and efficent, props to this guy). I am currently making payments on a truck that Graff will have put more miles on than me since the purchase after it comes back from repair, yet again. I'm irritated on many levels. I am currently still driving the loaner vehicle. I am sure that I will be asked to pay my warranty deductible for a second time now, for same problem that was not fixed the first time, and I called and told the dealership within 15 minutes of leaving the lot and paying the repair bill. Heaven help me if I'm asked to drive 200 miles for the repair to take effect yet again. I'm over this. Please understand how upset and disheartened I am. I saved money for 8 years to put down a nice down payment. I feel like I have thrown away 8 years of saving and dug myself into a hole now. What an American dream. I wish I wouldn't have bought this. One of my biggest mistakes. People ask me why I'm not driving my new truck, I note these exact points, people ask me where I got it.... Graff

Your workers are always terrific! The service is completed quickly and they still take the time to explain the questions that I ask them..mostly questions about the newer "buttons" on the dash board since I still have no idea of what they are there for....am not for sure an electronic genius! Thanks again! 🙂

Great

Have taken my car in 2 times still not fixed. Have to bring it in a third time. This issue makes my car unreliable and we’re afraid to use it because it loses power.

Job was done well and job was done on time.Everything was good

Nice working environment

They were friendly, helpful. The young lady at the service desk that helped me was very kind and friendly.

Very friendly

Great service

Easy, no problems

Very fast and friendly staff

It was great

Understood and delivered on what I needed. Staff was great, all worked to get process done quickly.

Fifth vehicle I gotten at Graff

Wonderful experience with Sherri. She is helpful, friendly and makes you feel important as a customet

Very fast and good service

It was good

Always well taken care of at Graff Cheverlot, and this time was no different!

Pricing was fair. The guest lounge was comfortable. The service on my vehicle was completed within the estimated timeframe.

Brian was great. Made sure my tire concern was addressed during my oil change.

Quick and easy oil change

Was taken right in and taken care of. Greeted like members of the family.

Everyone was friendly, helpful. Had a better experience at your dealership then I had at others everyone tried everything that they could to get me in a new vehicle

The sales person JJ was very personable. He is a great asset to your business

This is not my first vehicle I have purchased from Graff Chevrolet in Bay City. Every time I am treated like I am a family member. The staff makes it a great adventure.

The people at Graff made buying a car a breeze!

Everyone was friendly and made leasing process and transfer very hassle free

Always a great expreience when visit.

I always have a great experience coming to Graff in Bay City. Everyone is very nice and easy to work with!

The people I talked to and worked on my SUV were excellent! Very nice!

I hadn't shopped at a car dealership in decades, so I was a bit apprehensive. However, my concerns were unfounded. My salesman, Brad R. was wonderful. He was very friendly and answered my numerous questions without pause. At no time did I ever feel pressured to do anything! Buying a new vehicle was a pleasurable experience at Graff. I definitely recommend this dealership to anyone interested in buying/leasing a new vehicle! Thanks, Brad, for all your help!

Professional, personal and efficient

Customer service was great

Friendly and efficient service.

It was a great experience, my salesman ,Tim Diehl , was very knowledgeable . It was my first time buying a Chevy car . I definitely would recommend anyone to go see him . I walked out feeling happy and that I got a good deal

Didn't have to wait very long service was great wish they had coupons for oil change to make it more affordable

Friendly and very helpful

It was great everything went smooth and Nick Dewyse did a great job

All employees I dealt with were knowledgeable and accommodating. My problem was solved in an expedited manner.

Service corrected the issue with the radio in no time and fixed it on the first visit

Matt and Ben were extremely helpful!

Very quick turnaround, very pleased

Very good experience with Graff Chevrolet! Nike was great to work with along with his team. Very happy with my new truck

My salesman Brad was great to work with. He found exactly what I was looking for and took the time to go over all the bells and whistles on my new car. Every thing moved very quickly which made it a better experience for me.